COMPLIANCE - FINANCIAL SERVICES GUIDE
FEES
Initial Advice
Advice Implementation
Additional Advice
Commission
Click here to find out more about the COMPASS fee structure.
LEGAL
Professional Indemnity
What should you do if you have a complaint?
If you have any complaints about the services provided to you, you should take the following steps:
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Contact your financial adviser and tell them about your complaint.
External complaints service Financial advice, investments, superannuation or insurance matters,
Financial Ombudsman Service (FOS) on 1300 780 808
Personal information held:
The Privacy Commissioner on 1300 363 992
The Australian Securities and Investments Commission (ASIC) may be contacted on 1300 300 630 to find out which body may be best to assist you in settling your complaint.
PRIVACY
COMPASS financial management maintains a record of your personal information. You have the right to withhold personal information, but this may compromise the effectiveness of the advice you receive. A copy of any recommendations made to you will be retained by COMPASS financial management for seven years. Please contact COMPASS financial management to review your file.
Your COMPASS adviser will implement a privacy policy, which ensures the privacy and security of your personal information.
COMPASS is able to provide ongoing excellence in advice from another Senior Partner who is a CERTIFIED FINANCIAL PLANNER® if your adviser leaves or is unable to attend to your needs due to an extended absence from the business. In these circumstances, COMPASS will write to you advising you of the change. Your personal information will be passed on to the new adviser.
If you choose to appoint a new financial adviser, your new adviser will be provided access to your policy information. They will be responsible for providing you with ongoing advice relating to those policies and all future advice fees deducted from the policy/(ies) will be paid to your new adviser.
COMPASS LEGAL DISCLAIMER
Information provided on this website is general in nature and does not constitute financial advice.
COMPASS financial management will endeavour to update the website as needed. However, information can change without notice and COMPASS does not guarantee the accuracy of information on the website, including information provided by third parties, at any particular time.
Every effort has been made to ensure that the information provided is accurate. Individuals must not rely on this information to make a financial or investment decision. Before making any decision, we recommend you consult a financial planner to take into account your particular investment objectives, financial situation and individual needs.
COMPASS financial management does not give any warranty as to the accuracy, reliability or completeness of information which is contained in this website. Except insofar as any liability under statue cannot be excluded, its employees and authorised representatives do not accept any liability for any error or omission on this website or for any resulting loss or damage suffered by the recipient or any other person.
Unless otherwise specified, copyright or information provided on this website is owned by COMPASS You may not alter or modify this information in any way, including the removal of this copyright notice.
Charter Financial Planning Limited ABN 35 002 976 294,
Australian Financial Services Licensee Licence Number 234665,
Principal Address: 33 Alfred Street, Sydney, NSW 2000